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International Voice Process Executive
Spark Tech wave Innovationz Pvt LtdHyderabad, INDIA · Full-time · 25000 , 55000
Job description
| Job Description | International Voice Process Executive |
|---|---|
| Job Title | International Voice Process Executive |
| Experience | 03 Years |
| Employment Type | Full-Time, Permanent |
| Location | Chennai, Tamil Nadu, India |
| Work Mode | Work from Office |
| Shift | Rotational / Night Shift |
| Industry | BPO / Customer Support |
Job Summary
We are hiring enthusiastic and customer-focused professionals for an International Voice Process. The candidate will handle inbound and/or outbound customer calls, resolve customer queries, provide accurate information, and deliver excellent customer service to international clients.
Key Responsibilities
| • | Handle inbound and outbound calls from international customers. |
|---|---|
| • | Resolve customer queries, complaints, and service-related issues professionally. |
| • | Provide accurate information about products, services, and company policies. |
| • | Maintain high standards of customer satisfaction and call quality. |
| • | Document customer interactions and update information in CRM systems. |
| • | Follow communication scripts, quality guidelines, and standard operating procedures. |
| • | Meet defined customer service, quality, and productivity standards. |
| • | Escalate complex issues to the appropriate team when required. |
| • | Maintain professionalism and a positive attitude during customer interactions. |
Required Skills
| • | Excellent verbal communication skills in English. |
|---|---|
| • | Good listening, comprehension, and problem-solving abilities. |
| • | Ability to communicate confidently with international customers. |
| • | Basic computer knowledge and typing skills. |
| • | Customer-focused attitude and willingness to learn. |
| • | Ability to work in rotational shifts, including night shifts. |
| • | Freshers and experienced candidates may apply. |
Eligibility Criteria
| • | Minimum qualification: 12th pass / Any graduate, depending on the employer's requirements. |
|---|---|
| • | Freshers are welcome. |
| • | Candidates should be comfortable working from the office. |
| • | Good English communication skills are mandatory. |
Preferred Skills
| • | Previous experience in international BPO or customer support. |
|---|---|
| • | Knowledge of CRM tools and ticketing systems. |
| • | Experience handling US, UK, Australian, or other international customers. |
Salary and Benefits
| • | Salary: As per experience and company standards. |
|---|---|
| • | Incentives may be available based on process requirements. |
| • | Training and career development opportunities. |
| • | Other benefits as per company policy. |
How to Apply
Interested candidates can apply with their updated resume, highlighting English communication skills, relevant customer service experience, current location, and notice period.
Send your resume at Careers@sparktechwiz.com
Requirements & qualifications
Role: Other
Industry Type: Education / Training
Department: Other
Employment Type: Full Time, Permanent
Role Category: Other
Education
UG: Any Graduate
Apply
Job highlights
3 years experience in international BPO voice process, excellent English communication, knowledge of CRM tools
Handle inbound/outbound international calls, resolve queries, maintain call quality, update CRM, follow SOPs
Salary as per experience with incentives and training opportunities
Industry Type: Education / Training
Department: Other
Employment Type: Full Time, Permanent
Role Category: Other
Education
UG: Any Graduate
Apply
Job highlights
3 years experience in international BPO voice process, excellent English communication, knowledge of CRM tools
Handle inbound/outbound international calls, resolve queries, maintain call quality, update CRM, follow SOPs
Salary as per experience with incentives and training opportunities